Refund and Return Policy

At NextGateway, we are committed to providing you with high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 30 days from the date of delivery.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Some products may be non-returnable for hygiene or safety reasons; these will be clearly indicated on the product page.

2. Return Process

To initiate a return, please contact our Customer Support team at [email protected].
Provide your order number and reason for the return.
Once your return is approved, we will provide instructions on how to send the product back to us.

3. Refunds

Please send us a photo of the item within fifteen (30) business days of receiving the items along with the items’s label to [email protected]. Be sure to include your order number, product description, and your shipping name and address.
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 7-10 business days.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.
For defective or incorrect items, please notify us immediately, and we will arrange for a replacement or full refund.

4. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

5. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error by Next Gateway.
We recommend using a trackable shipping service or purchasing shipping insurance for your return shipments.

6. Contact Us

If you have any questions about our Refund and Return Policy or need assistance, please contact us.