At NextGateway LLC, we want you to be completely satisfied with your purchase. If you’re not, we’ve made our return and refund process as simple and transparent as possible.
1. Eligibility for Returns
We offer a 30-day Satisfaction Guarantee on most items. If your product doesn’t meet your expectations, please email us at [email protected] within 30 days of receiving it. Include your order number and a clear photo of the item. In most cases, we can quickly resolve the issue with a refund, store credit, or a replacement.
2. Non-Returnable Items
- Customized or Special Orders: Items made to order or customized for you cannot be returned unless they arrive damaged or defective.
- Seasonal & Holiday Items: Due to their time-sensitive nature, these items cannot be returned once delivered.
3. How to Request a Return
- Contact Us: Send an email to [email protected] with your order number, a photo of the product, and a brief description of the issue.
- Resolution: After reviewing your request, we’ll determine if a refund, store credit, or replacement is appropriate.
4. Shipping Costs
- Our Error: If we sent you the wrong or a defective product, we’ll cover the return shipping.
- Other Returns: For all other returns, you’re responsible for the return shipping costs. Please pack the item securely to prevent damage in transit.
5. Processing Time
- Refunds: Once we receive and inspect the returned item, we’ll process your refund within 7 business days. Refunds will be issued to your original payment method.
- Replacements: If a replacement is approved, it will ship promptly after we confirm your return request.
6. Exceptions
We cannot offer returns or refunds for items that have been improperly handled, stored, or exposed to extreme conditions (e.g., moisture, heat).
If you have any questions or need assistance with our refund and returns policy, don’t hesitate to reach out at [email protected]. We’re here to help ensure a positive shopping experience.
Contact Information:
Address:
1908 Thomes Ave STE 12131
Cheyenne, WY 82001 US
Phone:
US: +1 307 222 1424
VN: +84 90 456 8609
Email: [email protected]