Welcome to NextGateway LLC (“NextGateway,” “we,” “us,” or “our”). By placing an order on www.nxtgw.com (the “Site”), you agree to the following terms and conditions. Please review them carefully.
1. Order Fulfillment & Payment
- Processing Times: Most orders process and ship within 7-14 business days. Actual delivery times may vary due to factors like weather, carrier delays, or high order volumes.
- Payment: All prices are in USD. Payment is securely processed at checkout, and you will receive an order confirmation email with tracking details once your order ships. We accept major credit cards and other online payment methods. For payment inquiries, contact us at [email protected].
2. Canceling an Order
- Order Changes & Cancellations: Orders are fulfilled quickly. If you need to cancel or modify an order, please contact us within four (4) hours of placing it.
- Restocking Fee: Orders canceled after processing but before shipment are subject to a 25% restocking fee to cover handling and preparation costs.
- Duplicate Orders: If you accidentally place a duplicate order, please contact us immediately at [email protected], US: +1 307 222 1424, or VN: +84 90 456 8609.
3. Shipping Policy
- Timelines: While we strive for on-time delivery, external factors may occasionally cause delays. We’ll notify you of any significant changes to your estimated delivery.
- Damaged Shipments: If your package arrives damaged, please refuse delivery and contact us at [email protected]. We will arrange a replacement at no additional cost. Do not use or accept damaged products.
4. Returns & Refunds
- Eligibility: Due to the nature of our products, we generally do not accept returns of physical items. However, if your order arrives damaged or incorrect, please email [email protected] within 30 days of receipt with your order number and photos. We will provide a one-time replacement, credit, or refund as appropriate.
- Exclusions: Products damaged by improper handling, extreme conditions, or misuse are not eligible for returns or replacements. Orders placed outside recommended product specifications (e.g., incompatible growing zones) may not qualify for replacement.
5. Bulk Orders & Custom Agreements
- Warranty & Condition: We guarantee items to arrive in good condition and to match the variety and size described in your purchase agreement. We are not responsible for damage due to improper use, exceptional weather, or lack of maintenance.
- Custom Pricing: Bulk orders or oversize products sold separately from the website are not eligible for standard promotions, discounts, or warranties. All sales are final.
- Representation: Images and descriptions on the Site are for reference only and may not represent the exact items shipped.
6. Customer Support
For inquiries, order assistance, or claims, please contact us:
- Address: 1908 Thomes Ave STE 12131 Cheyenne, WY 82001 US
- Phone: US: +1 307 222 1424 | VN: +84 90 456 8609
- Email: [email protected]
7. Discounts & Promotions
- Only one coupon code may be applied per order.
- Coupons cannot be combined or partially used across multiple purchases.
- Promotions are valid only during their specified time frames and subject to availability.
8. Governing Law & Dispute Resolution
- These terms are governed by the laws of the United States and the State of South Carolina, without regard to conflict-of-law principles.
- All disputes arising from or related to these terms shall be resolved exclusively in state or federal courts in York County, South Carolina.
- NextGateway’s liability will not exceed the original purchase price of the products in question. If NextGateway prevails in a dispute, we are entitled to recover associated costs and attorney fees.
9. Web Accessibility
We are committed to ADA compliance and continually improve our website’s accessibility. If you encounter issues or have suggestions, please email [email protected].
To enlarge text or images, press CTRL (Windows) or CMD (Mac) and the plus (+) key.
10. Disclaimer
External factors like weather, misuse, or neglect may affect product outcomes. NextGateway is not liable for damages beyond the original purchase price of the product(s).
11. Acceptance of Terms
By using our Site or making a purchase, you acknowledge and agree to these Terms of Service and any related policies referenced herein.